Fresh Dash Privacy Policy
Effective Date: May 1, 2026
1. Introduction
Welcome to Fresh Dash! This Privacy Policy describes how Fresh Dash LLC ("Fresh Dash," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website freshdashmarket.com (the "Site"), use our mobile applications (if any), or otherwise interact with our services (collectively, the "Services").
We are committed to protecting your privacy. Please read this policy carefully to understand our practices regarding your information and how we will treat it. By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect information about you in various ways when you use our Services. This information may include:
Information You Provide Directly:
- Account Information: When you create an account, we may collect your name, email address, phone number, password, and delivery address(es).
- Order Information: When you place an order, we collect information about the products you purchase, payment information (processed by our third-party payment processors), delivery instructions, and recipient details if different from yours.
- Communications: When you contact us via email (including hi@freshdashmarket.com), phone, or other channels, we collect the information in your communications.
- Promotions and Surveys: Information you provide when participating in surveys, contests, or promotional offers.
- User Content: Reviews, ratings, photos, or other content you submit through the Services.
Information Collected Automatically:
- Device and Usage Information: When you access our Site or Services, we automatically collect information about your device (IP address, operating system, browser type, device identifiers) and your usage patterns (pages visited, time spent, links clicked, search queries, referring URL).
- Location Information: We may collect your general location (e.g., based on IP address) or precise location (e.g., through device settings, if you grant permission) to provide location-based services like identifying service availability or estimating delivery times.
- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other technologies to collect information about your browsing activities, personalize your experience, and analyze traffic. Please see our Cookie Policy or Section 5 below for more details.
Information from Third Parties:
- Service Providers: We may receive information from third-party service providers, such as payment processors (transaction confirmation, not full payment details) or delivery partners.
- Marketing Partners: We may receive information from marketing or advertising partners.
- Social Media: If you interact with us on social media platforms or use social login, we may receive information from those platforms according to your privacy settings.
SMS & Text Messaging Privacy:
When you opt in to receive text messages (SMS) from FreshDashMarket, we collect and store your mobile phone number, your carrier's name, and the date/time of your opt‑in consent. This information is used only to deliver the text messages you have requested (e.g., order updates, promotional offers, or alerts).
We will never sell, rent, or share your mobile opt‑in data or consent status with any third party or affiliate for their own marketing purposes. Your consent to receive SMS messages is not shared with any outside organization.
No third‑party lead lists or purchased phone numbers are used for SMS marketing. All SMS recipients have provided direct, explicit consent to FreshDashMarket through a compliant opt‑in mechanism (e.g., checking an unchecked box on our website or mobile app).
You may revoke your consent at any time by replying STOP to any message. For help, reply HELP. Standard message and data rates may apply. For questions about how we handle SMS data, contact us at hi@freshdashmarket.com.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To operate, maintain, and improve our Site and Services, process your orders, manage deliveries, and manage your account.
- Personalization: To personalize your experience, such as showing relevant products or offers.
- Communication: To communicate with you about your orders, account, updates to our Services or policies, and respond to your inquiries sent to hi@freshdashmarket.com or other channels.
- Marketing and Advertising: To send you promotional communications, newsletters, and offers (you can opt-out as described in Section 6).
- Analytics: To understand how users interact with our Services, monitor and analyze trends, and improve our offerings.
- Security and Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements (including our Terms of Service).
4. How We Share Your Information
We do not sell your personal information in the conventional sense. However, we may share your information with third parties in the following circumstances:
- Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, delivery logistics, data analytics, marketing, hosting, and customer support. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
- Delivery Partners: We share necessary information (like name, address, phone number, order details) with delivery drivers and partners to fulfill your orders.
- Business Transfers: If Fresh Dash is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share your information for other purposes with your explicit consent.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interaction with our Services. Cookies are small data files stored on your device. We may use session cookies (expire when you close your browser) and persistent cookies (remain until deleted). These technologies help us operate our Services, remember your preferences, analyze usage, and for advertising purposes.
You can typically control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.
For more information on how we use cookies, please see our Cookie Policy.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
7. Your Choices and Rights
You have certain choices and rights regarding your personal information:
- Account Information: You can review and update your account information by logging into your account settings.
- Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us at hi@freshdashmarket.com. You may still receive non-promotional communications regarding your account or orders.
- Location Information: You can disable location sharing through your device settings.
- Cookies: You can manage cookies through your browser settings and learn more through our Cookie Policy.
- Access, Correction, Deletion: Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. Please submit such requests to hi@freshdashmarket.com. We will respond in accordance with applicable law.
Region-Specific Rights
- California Residents: If you are a California resident, under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), you may have additional rights, such as the right to know, delete, correct, opt-out of sale/sharing (as defined by law), and limit the use of sensitive personal information.
- European Economic Area (EEA), UK, Switzerland Residents: If you are located in these regions, under the General Data Protection Regulation (GDPR) or similar laws, you may have rights including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Please contact hi@freshdashmarket.com to exercise these rights.
8. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Site, updating the "Effective Date," and/or through other appropriate communication channels. We encourage you to review this policy periodically.
10. Accessibility
We are committed to digital accessibility for all users, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience a barrier on our website, or need help completing an order in another way, please email hi@freshdashmarket.com and we will respond within one business day. For our full statement, see our Accessibility Statement.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hi@freshdashmarket.com
Mailing Address: Fresh Dash LLC, 1119 N KRAEMER BLVD, ANAHEIM, CA 92806